Privacy Policy
Burleson Equine Hospital
Effective Date: November 2, 2026
At Burleson Equine Hospital, we value the trust our clients place in us and are committed to respecting their privacy. This Privacy Policy explains how we collect, use, maintain, and share information when you visit our website, contact our hospital, or utilize our online services.
1. Information We Collect
We may collect personal information that you voluntarily provide when interacting with our website or veterinary services, including:
Your name, telephone number, email address, and mailing address.
Information submitted through contact forms, appointment requests, or client registration documents.
Information regarding your horses, including ownership details, medical histories, and veterinary care needs.
Billing and transaction information associated with veterinary services.
Communications and inquiries submitted electronically.
Our website may also automatically collect certain technical information, including IP addresses, browser types, device information, pages visited, and website activity.
2. How We Use Your Information
Information collected through our website may be used to:
Respond to inquiries and communicate with clients.
Coordinate veterinary appointments and services.
Maintain accurate client and patient records.
Process invoices and facilitate payments.
Assist with prescription requests and pharmacy services.
Improve our website, accessibility, and client experience.
Fulfill applicable legal, regulatory, and business obligations.
We use personal information for legitimate hospital operations and the delivery of veterinary services.
3. Client Forms, Electronic Submissions, and Veterinary Records
Burleson Equine Hospital may utilize Jotform, a third-party electronic form service, to collect client registration information, patient medical histories, treatment authorizations, consent forms, and other documentation necessary for veterinary care.
Information submitted through these forms may include personal contact information, horse ownership details, patient medical information, and electronic signatures.
Submitted information is used for veterinary care, client communication, medical recordkeeping, and hospital operations. Access to submitted information is limited to authorized personnel and service providers as appropriate.
Electronic submissions are processed and stored using the security measures provided by Jotform and any additional safeguards implemented by Burleson Equine Hospital.
Veterinary medical records are maintained in accordance with applicable professional standards and legal recordkeeping requirements.
Information may be shared with referral veterinarians, diagnostic laboratories, pharmacies, and other authorized providers when necessary for patient care or as otherwise permitted or required by law.
4. Online Payments
Our website provides access to electronic payment services through third-party payment processing providers.
When making an online payment, you may be directed to or interact with a secure payment platform operated by a third party.
Payment information submitted through these services is subject to the payment provider's applicable privacy and security policies.
We encourage clients to review the payment provider's terms and privacy practices before submitting financial information.
5. Online Pharmacy and Prescription Services
Burleson Equine Hospital provides access to an online veterinary pharmacy through Covetrus.
When accessing the online pharmacy, you may be redirected to a third-party website that independently collects and processes information necessary to fulfill prescription requests and product orders.
Information submitted directly to the pharmacy is governed by that provider's privacy policy and applicable terms of service.
6. Website Analytics and Cookies
Our website is hosted by Squarespace, which uses cookies and similar technologies to support website functionality, security, and performance.
Certain technologies may collect information about how visitors interact with our website, including pages viewed, browsing activity, and device information.
This information helps us evaluate website performance and improve the online experience for our clients.
Visitors may manage cookies through their browser settings and any cookie preference controls made available on our website.
7. Third-Party Services
Our website may integrate with or provide links to third-party services, including:
Squarespace for website hosting and functionality.
Covetrus for online pharmacy services.
Third-party payment processors for electronic billing and payments.
Google Maps for location and navigation services.
Electronic form and document submission providers, where applicable.
Jotform: For secure electronic form submissions, client registration, veterinary medical history collection, consent forms, and electronic signatures.
These services may process information according to their own privacy policies.
Burleson Equine Hospital does not control the privacy practices of independently operated third-party websites.
8. Information Sharing
We may share information with authorized employees, veterinary professionals, and service providers when reasonably necessary to deliver veterinary care, process transactions, maintain hospital operations, or comply with legal obligations.
We do not sell client contact information to third-party marketers.
We may disclose information when required by law, in response to lawful requests, or when reasonably necessary to protect the rights, safety, and operations of our clients, personnel, and hospital.
9. Information Security and Retention
We take reasonable administrative and operational measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.
However, no method of electronic transmission or data storage can be guaranteed completely secure.
We retain information for as long as reasonably necessary to provide veterinary services, maintain appropriate records, fulfill business obligations, and comply with applicable laws.
10. Your Privacy Choices
Clients may contact Burleson Equine Hospital to request updates or corrections to their contact information or inquire about information maintained by the hospital.
Requests for access to, correction of, or deletion of personal information will be evaluated in accordance with applicable laws, veterinary recordkeeping requirements, and legitimate business obligations.
You may also adjust browser settings to limit certain cookies and tracking technologies.
11. Children's Privacy
Our website is intended for general informational and veterinary service purposes and is not directed toward children under the age of 13.
We do not knowingly solicit personal information directly from children under 13 through our website.
12. Changes to This Privacy Policy
Burleson Equine Hospital may update this Privacy Policy periodically to reflect changes in our website, veterinary services, business practices, or applicable legal requirements.
Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Burleson Equine Hospital
Burleson, Texas
Website: www.burlesonequine.com
Phone: 817-2295-2231
Email: emcburleson@aol.com